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Hospitality Business Turnaround

Mark Chambers


"Not only keeping hospitality businesses afloat but also to excel" - Natasha Kaplinsky

ITN – The BHA ‘The Heart of Hospitality & Tourism’ Programme


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Featured work from our portfolio

  • Acquisition of Stonecross Manor - Kendal

    Case Study Added: January 6th 2017

    Onecall Hospitality have assisted in the acquisition of Stonecross manor Hotel in Kendal

  • Turnaround Success - New Mills Golf Club

    Case Study Added: March 4th 2016

    "The springboard for our turnaround at New Mills Golf Club was the involvement of Mark Chambers, OneCall Hospitality, at the beginning of 2015. Mark quickly analysed our situation..." - visit our projects page to read more.

    New Mills Golf Club is an 18 hole course located high above the town of New Mills and is situated in one of the most stunning locations in the whole of Derbyshire, with panoramic views of the Kinder Plateau, Greater Manchester and the Cheshire Plain.

  • Bredbury Hall, Stockport – Acquisition June 2015

    Case Study Added: July 30th 2015

    Bredbury Hall Hotel & Country Club in Stockport has been acquired by Bangladesh businessman Golam Sarwar, who is planning a £1m refurbishment programme. He has appointed hotel management specialists Onecall Hospitality to operate the complex, which includes a 147-bed hotel, restaurant, nightclub and conference centre.

    Mark Chambers, Director of Onecall, said: “We will be leading the redevelopment of this iconic hotel with the aim of reinstating it as a premier North West destination. The key to the success of any hotel is to provide excellent guest service." 

  • Solberge Hall, Northallerton – July 28th 2015

    Case Study Added: July 30th 2015

    The three-AA-star, 24-bedroom Solberge Hall hotel in Northallerton, Yorkshire, has been sold to Classic Lodges for £1.8m by the Royal Bank of Scotland (RBS).

    Mark Chambers, director of Onecall, said: “Over the last year, we have looked at all aspects of its operation and found ways to increase revenue, improve efficiency and bring the business back into profit in preparation for the sale. There is no doubt that Solberge Hall is a superb venue and offers a tremendous potential for the new owners.”

  • Solberge Hall, Northallerton

    Case Study Added: February 12th 2015

    Onecall have recently taken over the operational management of Solberge Hall Hotel nestled between the Yorkshire Dales National park and Vale of York in Northallerton. Our turnaround strategy includes refurbishment work to various communal areas of the hotel, a sales & marketing plan to increase sales and awareness of the hotel and controlling operating costs. Check out Solberge Hall on TripAdvisor.

    The Hall deserves a period of great success and with our expert team in place we hope to give the hotel a truly great future.

  • Historic Merseyside Hotel

    Case Study Added: May 21st 2014

    Loss making business in a popular tourist resort returned to profit within a 12 month period. The business strategy included significant refurbishment and an on-going development programme. This also combined with a refocus of market placement in terms of the accommodation, food, beverage and function offering. Introducing KPI's allowed the business to become more business focused leading to a reduction in overheads and costs to the hotel. 

    Historic seaside hotel returned to growth becoming an asset for the town and community once again.

  • Two Stunning Lake District Hotels

    Case Study Added: May 21st 2014

    Managed by Onecall Hospitality, these two loss making businesses returned to profit within a 12 month period giving options for development or sale.

    Both hotels received full operational and financial support by the team at Onecall Hospitality leading to a very positive turnaround for both businesses, resulting in successful sales to new owners during 2014. The hotels now benefit from having stable foundations for the future and we wish the new owners the very best. Visitors to 'The Lakes' now have the opportunity to stay at two of the area's finest hotels. 

  • Durham Hotel

    Case Study Added: May 21st 2014

    Onecall implemented a turnaround strategy to improve room revenue with the main focus on functions, events and weddings. This has led to 92+ additional bookings this year alone which has given rise to renewed confidence between the client and the bank resulting in a formal restructure of loan facilities over an extended period.

    The changes introduced by Onecall have led to financial security for the hotel, with both the owner and the bank now in a much more comfortable position. Hotel management are now able to focus on the day to day business operation, supporting continued growth. 

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We specialise in hospitality marketing that you can get the best out of your business, whether its hotel marketing, restaurant marketing, pub marketing or golf club marketing. We have expertise right across the hospitality industry and know exactly what it takes to be successful. As a team of specialist hospitality business consultants, we have the experience to transform your business and lead you towards success. With our extensive knowledge of operational, financial and hospitality marketing we are proud to supply business start up advice and other essential business recovery services that will allow your business to flourish and grow.

The key to any businesses’ success is positive and effective marketing, especially in the hospitality industry; this is why we place a large focus on hospitality business marketing. Our goal is to help your business to be the best it can be by offering sound advice and excellent operational, financial and hospitality marketing strategies. If you own or manage a hotel, restaurant, pub or golf club, our wealth of knowledge and experience as hospitality business consultants will assist you to achieve your goals. Contact us today so that we can implement a positive business turnaround by utilising our exceptional hospitality business marketing strategies, financial and operational services, and our many other services. For more information in regards to our hospitality marketing services, please don’t hesitate to get in contact with our professional team who will be more than happy to help. Call the office on 01539 564654 to speak to a member of the team today.

One Call Management  Ground Floor Office  Quarry Warehouse, Quarry Lane  Sandside  Milnthorpe  LA7 7HG
Tel: +44(0)1539 564913